Privacy Policy for C3 Portal
IMPORTANT NOTICE–PLEASE READ CAREFULLY. THIS PRIVACY POLICY EXPLAINS i) HOW SONY CORPORATION ("SONY", "WE", "OUR" OR "US") MAY READ, COLLECT, USE AND/OR STORE INFORMATION ABOUT YOUR USE OF THE C3 Portal (“C3 Portal Service”); ii) SONY’S POLICIES FOR THE COLLECTION USE AND DISCLOSURE OF YOUR INFORMATION IN CONNECTION WITH YOUR USE OF THE C3 Portal SERVICE AND WEBSITE, AND iii) HOW YOU CAN CONTACT US. WE ENCOURAGE YOU TO REVIEW THE ENTIRE PRIVACY POLICY.
Sony values your privacy and believes you have the right to know what type of information we may collect when you interact with or use our products, and our practices with respect to that information. This privacy policy (the “Privacy Policy”) governs your access to the C3 Portal Service and any related websites, applications and software, all of which are marketed as C3 Portal. Please read this Privacy Policy carefully and indicate whether you agree to its terms by selecting the button or checkbox describing your consent or refusal. If you sign-in to an account on behalf of any legal entity (including cases where you create corporate accounts for other officers and/or employees of your company), you affirm that you are authorized to provide the information on behalf of such legal entity, other officers and/or employees, and accept this Privacy Policy by such legal entity and such other officers and/or employees. Our Privacy Policy is intended to assist you in making informed decisions when using our services, and in particular the C3 Portal Service. This Privacy Policy is in addition to any other privacy policy that may apply to your interactions with any Sony affiliate, subsidiary, product, software or service.
If you do not consent to the terms of this Privacy Policy, you must discontinue your use of C3 Portal.
1. Summary of Key Points
‧ We use the Collected Data (defined below) to provide you with features and functions of the C3 Portal Service , and to provide you with other requested content related to our services and other offerings. We also use the Collected Data to improve and develop SONY Group’s current and future products and services. Please read here to learn more.
‧ This Privacy Policy also describes your data protection rights. Please read here to learn more about your rights.
‧ We disclose the Collected Data when we engage a third party to process data on our behalf, when such sharing is required by law, or in certain other situations. Please read here to learn more.
‧ Depending on where you are located, the Collected Data may be transferred out of your home country/region to the United States of America, Japan and other jurisdictions that may not provide the same level of data protection as your home country/region. Please read here to learn more.
2. Which service is covered by this policy?
Sony may collect and consolidate various information about you and your interactions with the following service when you use it: C3 Portal.
About the C3 Portal Service
The C3 Portal Service is a cloud service provided by Sony or Sony’s affiliates that expands the capabilities of news production workflows. The C3 Portal Service enables you to stream and edit video shot sent from XDCAM camera products which are registered on the C3 Portal Service ("XDCAM Products”).
3. What information is obtained about you by the C3 Portal Service?
In addition to information you provide when you sign up for an C3 Portal Account, Sony may collect the following information about you (the “Collected Data”) when you use the C3 Portal Service:
C3 Portal Account information
(a) Sony’s Account Identifier. In order to use the C3 Portal Service, you need to sign-in using your or your company’s Professional ID account, which you or your company create in accordance the terms and conditions separately provided by Sony or Sony’s affiliates on the Professional ID Service Website. When you sign in to your C3 Portal Account, you provide your Professional ID and password to us.
(b) Information relating to your C3 Portal Account. In order to use certain functions of the C3 Portal Service via XDCAM Products, you may need to sign-in to your or your company’s C3 Portal account, which you or your company create in accordance the terms and conditions separately provided by Sony or Sony’s affiliates on the C3 Portal Service and which is used to connect the C3 Portal Service to Sony devices owned and registered by you or your company on the C3 Portal Service ("C3 Portal Account”). When you have successfully signed-in to your C3 Portal Account via XDCAM Products, Sony may combine information collected automatically with information that you or your company provided during the C3 Portal Account registration process.
(c) Your Content. We collect and store files you upload, download of access with the C3 Portal Service, along with any metadata associated with that content or any metadata created in association with your use of the C3 Portal Service (e.g., user-entered tags and classifications, user comments, etc).
(d) Log Data. When you use the C3 Portal Service, Sony may automatically record information from your device, its software, and your activity using the C3 Portal Service. This may include your IP address, browser type, access times, referring website addresses or other information included in HTTP headers. We may also collect information about your C3 Portal Account activity and files and pages accessed by you. Such information is sometimes referred to as web analytics and/or clickstream data.
Third Party Network Service Information
(a) Third Party Network Service Account 'tokens'. In order to use certain functions of the C3 Portal Service, you may need to sign-in to certain third party network service account that we designate ("Network Service Account"). You provide your Network Service Account ID and password directly to such Network Service Account provider, which controls this sign-in process independently of us. Once you have successfully signed into your Network Service Account, C3 Portal Service will receive a digital 'access token' from such Network Service Account. This token will be used to connect such Network Service Account and Professional ID.
(b) Information relating to your Network Service Account. When you have successfully signed-in to your Network Service Account via C3 Portal Service, Sony may also receive your account ID of such Network Service Account.
Information Collected Automatically
Sony may also receive certain information automatically when you use the C3 Portal Service:
• Network service provider for the XDCAM Products
• Electric field intensity of your XDCAM Products and wireless LAN network
• Product model and version of the XDCAM Products
• Usage log of the XDCAM Products
• Usage log for mobile application dedicated to the C3 Portal, such as XDCAM Pocket
• Geolocation information of XDCAM Products
Information collected automatically described above is used for managing your XDCAM Products on the C3 Portal Service.
If you wish to stop automatic data collection, you should disconnect XDCAM Products’ network connection or cease using device connectivity function of the C3 Portal Service.
If you or your company use Google Maps on the C3 Portal Service, you shall follow the Google Maps/Google Earth Additional Terms of Service including the Google Privacy Policy.
4. How does Sony use your information?
In general we use the Collected Data as required to establish and fulfill a contract with you (if you act as an individual), for example to process your requests or transactions, to provide you with information or services you request, to facilitate your use of the C3 Portal Service, and to otherwise serve you. In particular, we may use the Collected Data to:
• Administer your account and provide you access to the C3 Portal Service;
• Enable any premium services you have purchased, process transactions and send you billing invoices;
• Respond to your customer service requests, questions and concerns;
• Enable you to communicate, collaborate and share your content with other C3 Portal Service users you designate.
• Send emails to users you invite (and contacts you invite to join C3 Portal) to collaborate and access your content.
We may also use the Collected Data to enable our business and pursue our legitimate interests, in particular to:
• Provide services to users authorized to use our services by an entity, with whom Sony has a contractual relationship;
• Send you marketing, informational, product development and promotional communications;
• Request feedback and enable us to develop, customize and improve the C3 Portal Service;
• Conduct research and analysis about the C3 Portal Service;
• To improve our products and services and to develop new ones;
• Provide you with service notices and product announcements;
• Send you requested updates and newsletters about C3 Portal Service or other services;
• Monitor any customer account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law;
• monitor use of our websites and online services, and may use your information to help us monitor, improve and protect our products, content, services and websites, both online and offline.
In addition, we may process the Collected Data as required for compliance with applicable laws and protection of Sony's legitimate business interests and legal rights, including, but not limited to, use in connection with legal claims, compliance, regulatory, investigative purposes (including disclosure of such information in connection with legal process or litigation). Sony may collect and/or analyze the information collected in accordance with this Privacy Policy in order to identify potential security threats and to protect Sony, its users and its affiliates. To help protect you and others, we monitor use of the C3 Portal Service, and use the Collected Data, including personal information, to identify fraudulent activities and transactions; prevent abuse of and investigate and/or seek prosecution for any potential threats to or misuse of our website; ensure compliance with the applicable terms of service and this Privacy Policy; investigate violations of or enforce these agreements; and otherwise to protect the rights and property of Sony, its partners, and customers. Monitoring may result in the collection, recording, and analysis of online activity or communications through our website.
In addition, with your consent (if required under applicable law), we may send you direct marketing in relation to our relevant products and services, or other products and services provided by us, our affiliates and carefully selected partners. Although these will only be sent where you have given your consent, or (where permissible) you have been given an opportunity to opt out, you will be able to opt-out of electronic direct marketing by following the instructions in the communication.
5. Who else has access to your information?
Sony will not give, sell, rent, share or trade any Collected Data or content that you store using the C3 Portal Service with any third party except as outlined in this Privacy Policy, or with your consent. To the extent we share collected Data with third party companies, these companies are authorized to use the Collected Data only as necessary to provide these services. For clarity, we do not share Collected Data with other third parties for their use in marketing activities. Collected Data may be made available to other Sony group companies and to third parties, as follows:
• With Sony group companies, affiliates and representatives for the purposes of the activities outlined in Sections 3 and 4 above;
• As required by law, such as to comply with a subpoena or similar legal process with government authorities and/or law enforcement officials;
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request;
• In connection with a corporate change including a merger, acquisition or sale of assets;
• With collaborators with whom you chose to share your content.
Service
Providers, Business Partners and Others. We
may use certain trusted third party companies and individuals to help us with
our business activities (including but not limited to data storage, maintenance
services, database management, web analytics, payment processing, and
improvement of the C3 Portal Service’s features). These third parties may have
access to Collected Data only for purposes of performing these tasks on our
behalf for the purposes listed above. As of the effective date of this Privacy
Policy, we use Amazon’s S3 storage service to store some of your information
(for example, your content). You can find more information on Amazon’ s data
security from the S3
site.
We use Adobe Analytics embedded in this website to collect information defined
in “Information Collected Automatically” Information collected through Adobe
Analytics may be also sent automatically to Adobe Systems Software Ireland Ltd.
You can find more information on Adobe’s privacy policy from https://www.adobe.com/privacy/policy.html.
You can stop information collection by Adobe anytime by unchecking a check box
on a popup window from “Privacy Policy” on C3 Portal.
Aggregate Data. Aggregate data is information we collect about a group or category of services or users for which individual user identities have been removed. No personally identifiable information is included in aggregate data. Aggregate data helps us understand trends in our user’s needs so that we can better consider new features or otherwise modify or improve our services. This Privacy Policy in no way restricts or limits our collection or use of aggregate data, and we may share aggregate data about our users with third parties for various purposes, including to help us better understand our customer needs and improve our services and for advertising and marketing purposes.
6. Data Retention, Managing Your Information
We will retain the Collected Data for as long as your account is active or as necessary to provide you services, and for up to one (1) year after you unsubscribe from the C3 Portal Services. We may retain and use your information as necessary to perform the purposes set out in this Privacy Policy, as well as to comply with our legal obligations, resolve disputes, and enforce our agreements. Moreover, laws may require Sony to hold certain information for specific periods. Consistent with these requirements, we will try to delete your information when it is no longer needed. Please note, however, that there may be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we may not delete files that you have in common with other users from our servers.
7. Transfer of Your Information Internationally
Collected Data will be processed, stored and transferred for the purposes outlined in this Privacy Policy from your country of residence to various countries outside your country of residence, including Japan and the US. Collected Data will be processed by staff operating outside your country of residence who work for us or for one of our service providers and may be seen by such staff in those countries.
By activating the C3 Portal Service or providing us with any information, you fully understand and consent to this transfer, processing and storage of your information in the United States and other jurisdictions, where the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.
This may impact your rights in your local jurisdiction and also in the applicable overseas jurisdiction(s). These overseas jurisdictions may also need to disclose your personal information to a third party, as an overseas authority.
8. Network and Information Security
Sony undertakes reasonable security measures designed to protect against the loss, misuse or alteration of Collected Data. Although we strive to protect Collected Data, we cannot guarantee or warrant the security of any information transmitted to us through the C3 Portal Service or that we store on our systems or that is stored on our third party contractors' systems. There is no such thing as perfect security. In addition, we cannot guarantee that any passively-collected personal information you choose to include in the files you store in the C3 Portal Service is maintained at adequate levels of protection to meet specific needs or obligations you may have relating to that information.
9. Choice/Opt-Out.
In accordance with local laws, Sony may send you communications regarding the C3 Portal Service, including but not limited to (i) notices about your use of the C3 Portal Service, including any notices concerning violations of use, (ii) service notices and product updates, and (iii) promotional information, newsletters and materials regarding our products and services. You may opt-out of receiving promotional emails by following the opt-out instructions in those emails or by setting your preferences in your account page or by contacting us here. Opt-out requests may not apply to certain types of transactional service messages.
10. Our Policy Regarding Children
Sony is committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information concerning children. The C3 Portal Service is intended for a general audience and does not target users younger than the age of 16. If you are a parent or guardian and are concerned that your child has provided us with personal information without your consent, you should contact us as indicated below.
11. California Privacy Rights
Notice to California Residents
If you reside in California, we are required to provide additional information to you about how we use and disclose your information, and you may have additional rights with regard to how we use your information. We have included this California-specific information below.
CA Personal Information. Consistent with Section 2 above, we may collect certain categories of information about California residents that may be considered “personal information” (“CA Personal Information”) as defined by the California Consumer Privacy Act (“CCPA”) for the purposes described in this Privacy Policy, specifically:
Identifiers: such as email address, account identifiers and device identifiers;
Commercial information; such as purchase and transaction history and account information;
Internet or other electronic network activity information: such as operational status and usage status and usage history of the C3 Portal Service, specifications of content and log information.
Audio, Visual and Similar Electronic Information; such as photos, video and other digital content;
Other Consumer Characteristics: such as demographic or profile information.
Sources of CA Personal Information. Consistent with Section 2 above, we may collect CA Personal Information from you or your devices.
Purposes. We collect the CA Personal Information for the business and commercial purposes described above. We also share your CA Personal Information as follows:
• Sharing your CA Personal Information for Business Purposes: In the preceding twelve months, we may have shared the following categories of CA Personal Information for business purposes: Identifiers and Other Consumer Characteristics. This information may be shared for the purpose of providing services to you, delivering communications and marketing, for legal compliance, or to protect legitimate interests, in compliance with law.
• “Sale” of CA Personal Information. In the preceding twelve months, we have not sold (as defined under CCPA) CA Personal Information.
We do not knowingly sell the CA Personal Information of individuals under 16 years of age.
California Consumer Rights. Subject to certain exceptions, as a California resident, you may have the following rights to your CA Personal Information: (i) Access. Request access to your CA Personal Information that we collect, use, or disclose; (ii) Deletion. Request deletion of your CA Personal Information; provided that to the extent permitted by applicable law, we may be required to retain some of your CA Personal Information; and (iii) CA Personal Information Disclosed For Business Purposes. Request information about the CA Personal Information we have disclosed for business purposes within the preceding 12 months.
Exercising your California rights. If you are a California resident and wish to exercise any of these rights or if you have questions regarding the CA Personal Information collected or shared with third parties, please: (a) contact us as described in the “Contact Information” section below with the specific nature of your request, referencing “Your California Privacy Rights – Video Streaming Service”; or (b) call the following toll-free number 1-833-681-9900 or (c) submit a data access and deletion requests: Data Requests. When submitting your request, you must include your first and last name, email address, and zip code or mailing address. You may be asked to provide additional proof of identification so that we can verify your identity and validate the request. Please note that you are limited by law in the number of requests you may submit per year. We will not discriminate against you by offering you different pricing or products, or by providing you with a different level or quality of products, based solely upon you exercising your rights to your CA Personal Information.
Authorized Agents: To the extent that you elect to designate an authorized agent to make a request on your behalf, they must provide appropriate documentation including written signed permission from you, proof of your identity, and verification of their identity; or a valid, designated power of attorney as defined under the California Probate Code.
12. Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy. You are advised to consult the posted Privacy Policy regularly for any changes.
13. Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any legal right you may have in respect of your personal information, please contact our Personal Information Management Office at this email: Privacy@am.sony.com
Last Update: 26 Nov 2021